Adeus International Holdings Limited(“we”, “our”, “us”) operates the website [adeustourism.com] and any related microsites or subdomains (collectively, the “Sites”).
We are committed to protecting your privacy and to being transparent about how we collect, use, and safeguard your personal information when you visit our Sites or use our services. This Privacy Policy explains:
- what information we collect
- how and why we use it
- when we may share it
- how you can access, correct, or delete your information
By using our Sites or communicating with us, you agree to the practices described in this Privacy Policy.
If you have any questions, please contact us at info@adeustourism.com.
1. How we collect information & what we collect
We provide highly personalized travel services, so we collect information from you in both active and passive ways.
1.1 Information you give us directly
We may collect personal data when you:
- Submit an inquiry through our website forms
Such as your name, email address, phone number, country/region of residence, and details about your travel preferences and requirements. - Subscribe to our newsletters or marketing communications
We collect your email address and, optionally, information like your interests or travel preferences so we can send content that is more relevant to you. - Contact us by email, phone, messaging apps, social media, or via a travel agent
We collect the contact details you provide and any information you choose to share about your travel plans, preferences, and special requirements. You may also choose to give us additional optional details so we can better tailor our service.
1.2 Information we collect automatically
We may also collect certain information passively when you use our Sites, for example:
- Analytics data
We use analytics tools (such as Google Analytics or similar services) to understand how visitors use our Sites.We use these insights to improve our website design, performance, and content. - Cookies and similar technologies
Our Sites may use cookies and similar technologies to store small pieces of data on your device. Cookies help the site remember your preferences, keep you logged in, and understand how you interact with our pages. You can usually manage or disable cookies in your browser settings, but some features of the site may not work correctly if cookies are disabled.
2. How we use your personal information
We may use the personal data we process for the following purposes:
- To respond to your inquiries and provide travel proposals
Our staff and carefully selected service partners (such as local guides, hotels, and transport providers) may access the information necessary to prepare and deliver your travel services. - To manage bookings and travel arrangements
We use your information to confirm reservations, issue tickets or vouchers, and communicate important updates about your trip. - To send newsletters, updates, and offers
If you have opted in, we will send you marketing emails using the address you provided. You can unsubscribe at any time (see “Newsletters & marketing” below). - To improve our products and services
We may use your feedback and aggregated data to enhance our itineraries, website experience, and customer service, and for internal reporting or market research. - To personalize future interactions
We may retain information from previous inquiries or trips to better understand your preferences and make future recommendations more relevant. - To comply with legal obligations
In some cases, we must process certain information to satisfy local laws and regulations (for example, reporting requirements or passenger details required by authorities).
Access to personal data inside Adeus International Holdings Limited is restricted to authorized personnel only, based on their role and the type of data they need to use.
3. Information security
We take the security of your information seriously and implement technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures may include:
- Service providers and travel partners
- access controls and role-based permissions
- regular security reviews and monitoring
- staff training on data protection and privacy
[Optional, only keep if true:] Our information security management system is certified to ISO 27001, an internationally recognized framework for managing information security risks.
Despite our efforts, no method of transmission or storage over the internet can be guaranteed 100% secure. We therefore cannot promise absolute security, but we do our best to protect your information.
4. Sharing your information
We do not sell or trade your personal information to other companies for their independent marketing purposes.
We may share your information in the following situations:
- Service providers and travel partners
To fulfill your bookings and travel arrangements, we may share necessary information with hotels, transport companies, local tour operators, guides, ticketing agents, and other suppliers. These partners are responsible for using your data in line with their own privacy policies and applicable laws. - Third-party tools and processors
We may use trusted third parties to provide services such as email delivery, analytics, payment processing, or event registration. They only have access to the information needed to perform their functions and are not allowed to use it for other purposes. - Legal requirements and protection
We may disclose your personal information when required to do so by law, by a court order, or by public authorities, or when we believe that disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Newsletters & marketing communications
If you subscribe to our newsletters or opt in to receive marketing updates:
- we will use your email address (and any preferences you provide) to send you news, travel ideas, special offers, and information about our services and events;
- each marketing email will contain a clearly visible “unsubscribe” link. You can click this at any time to stop receiving future marketing emails from us;
- you can also request removal or update of your marketing preferences by emailing newsletter@adeustourism.com and telling us which email address you want to change.
Unsubscribing from marketing emails will not affect important service communications related to an existing booking.
6. Payments
We do not store your full credit card information on our servers.
Online payments are processed securely by trusted third-party payment processors (such as Stripe, PayPal, or local payment providers). When you make a payment:
- your card details are sent directly to the payment processor through an encrypted connection;
- we may receive limited information such as the last few digits of your card, card type, and transaction status, for verification and record-keeping;
- for details about how your payment information is handled, please refer to your chosen payment provider’s own privacy and security policies.
7. Data retention
We keep your personal information only for as long as it is needed:
- to provide the services you request,
- to comply with legal, accounting, or reporting obligations, or
- to resolve disputes and enforce our agreements.
The specific retention period can vary depending on the type of data and the purpose for which it was collected. When information is no longer required, we will delete or anonymize it in a secure manner.
8. Your rights: accessing, correcting & deleting your data
We take reasonable steps to keep your personal data accurate and up to date.
You may have the right, subject to applicable law, to:
- request a copy of the personal data we hold about you;
- ask us to correct or update inaccurate or incomplete information;
- request deletion of your data where there is no compelling reason for us to keep it;
- object to certain types of processing, or request that we restrict processing in some circumstances.
To exercise these rights, please contact us at privacy@adeustourism.com or info@adeustourism.com.
For security reasons, we may ask you to verify your identity before handling your request.
9. Links to other websites
Our Sites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party website you visit before providing personal information.
10. Children’s privacy
Our services are not primarily directed at children. We do not knowingly collect personal information from children under 13 years of age without consent from a parent or legal guardian. If we learn that we have collected such data without proper consent, we will delete it as soon as reasonably possible.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date at the top. We encourage you to review this Policy periodically to stay informed about how we handle your information.
12. Contact us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us:
Adeus International Holdings Limited
[Full registered address:No. 655, Bin’an Road, Binjiang District, Hangzhou City, Zhejiang Province]
Email: info@adeustourism.com
(you may also use privacy@adeustourism.com for privacy-related requests)
Tel: [+86 18358026727]
[Optional: Additional contact for specific regions]
